Terms and Conditions



Art. 1. (1) The present Terms and conditions regulate the relations between “BULDESKEOOD, UIC 205784800, hereinunder referred to as “trader” and the
persons using the site and e-shop at 
https://www.buldesk.com, hereinunder referred
to as “users”.

(2) By clicking on any object, link or button located at https://www.buldesk.com, the persons who use this site and
e-shop fully accept and undertake to comply with the present Terms and


Art. 2. Information under the Electronic Commerce Act and the Consumer
Protection Act:

1. Name of the trader: “BULDESKEOOD, UIC 205784800;

2. Seat and address of management: Pleven, G. M. Dimitrov str.100;

3. Address for the exercise of activity: Pleven, G. M. Dimitrov str.100. This address is also the one to which the user can send any complaints
within the meaning of Art. 47, item 4 of the Consumer Protection Act;

4. Contact information: Pleven, email: office@buldesk.com, phone: +359 878 656 828;

5. Supervisory authorities:

5.1. Commission for Protection of Personal Data, Address: Sofia 1592, 2
„Prof. Cvetan Lazarov“ blvd., website: www.cpdp.bg;

5.2. Commission for user protection, Address: 1000 Sofia, Square 4A
“Slaveykov, 3rd, 4th and 6th floor, website: www.kzp.bg;


Art. 3. For the purposes of these Terms and conditions the terms hereinunder
shall have the following meaning:

1. “Goods” – the products offered in the e-shop including, but not limited
BulDesk desks, BulDesk accessories;

2. “Services” the additional application service offered in the e-shop;

3. “Order” – goods or goods and services ordered by the user online;

4. “Distance contract”/”Contract” – a contract under which the trader
undertakes to transfer the ownership of goods to a user, and the user pays or
agrees to pay the remuneration thereof, concluded through the e-shop, including
any contract having as its subject both goods and services;

5. “Trader” – “BULDESKEOOD, which through the e-shop performs virtual sale of
goods and services. Trader is the legal person with whom the user enters into a
distance contract of specific goods and/or services through the e-shop;

6. “User” – the persons using and visiting the site and e-shop;

7. ”E-shop” – the site https://www.buldesk.com, which serves as a
virtual platform for sale of goods and services and for reaching an agreement
between the trader and the user for purchasing of specific goods and/or


Art. 4. (1) Through the e-shop the trader provides against remuneration goods and
services to the user.

(2) E-shop provides the user with the opportunities to:

1. review the e-shop and use its additional services for provision of

2. conclude contracts for purchase and delivery;

3. choose ways of payment;

4. review goods and services, their characteristics, prices and terms of

5. be informed about the rights deriving from the law mainly through the
present Terms and conditions and the other policies and rules adopted by the
trader and published in the e-shop;

Art. 5. Trader delivers the goods and provides the services, ensuring user’s
rights provided by law.

Art. 6. (1) User concludes contract with the trader through the interface of the

(2) In accordance with the concluded with the user contract, trader is
obliged to deliver and transfer the ownership of the goods, ordered by the
user. In case of ordered application service together with the ordered by the
user goods, the trader is obliged to perform the service as well.

(3) User pays the trader remuneration for the delivered goods,
respectively performed services under the conditions specified in the e-shop
and these Terms and conditions.

Art. 7. User and trader agree that all statements between them in connection with
the conclusion and execution of a contract may be carried out electronically
via electronic statements within the meaning of the Electronic document and
electronic signature act and art. 11 of the Electronic commerce act.


Art. 8. The site and e-shop can be freely viewed, while registration is not

Art. 9. (1) The main characteristics of the goods and services offered by the
trader are defined in the profile of each product and service in the e-shop, as
for each product and service there is information regarding price, main
characteristics, as well as additional information aimed at helping users make
an informed choice when purchasing.

(2) The price of goods and services is in euro and includes all taxes and fees. The price is determined by the trader.

(3) The information provided to users is relevant at the time of
visualizing it on the e-shop.

(4) The trader states the total contract value before concluding the

Art. 10. By choosing the relevant payment method, user agrees that the trader
is entitled to receive advance payment for the concluded contracts for purchase
of goods and services and their delivery.


Art. 11. (1) Users use the interface of the e-shop to conclude contracts.

(2) The contract can be concluded in different languages, but in case of
discrepancy with the text in Bulgarian language, the latter shall prevail.

(3) The contract between the trader and user represents the order made,
the present Terms and conditions and the Privacy

(4) Party to the contract with the trader is the user according to the
data provided at the time of order.

(5) Trader includes on the interface of the e-shop, the technical means
for identifying and correcting errors when entering information prior to making
any statement about the conclusion of the contract.

Art. 12. (1) Users may conclude the contract via the interface of the e-shop 24
hours a day, every day, by the following procedure:

1. review of the proposed goods and services;

2. pressing the button “Buy now” and individualization of the order;

3. pressing the button “Cart” and opportunity for additional
individualization of the order;

4. entering data for delivery;

5. selecting of payment method

6. pressing the button “Continue”

7. ticking the checkbox: “I agree with the Terms and conditions and the
Privacy policy” and pressing the button “Pay and finish purchase”

(2) Each selected good is put in a user’s virtual cart – “Cart”. Until
confirming the order the user can review and change the ordered goods and
services, their quantities and the other data related to the specific order and
its individualization.

(3) By finalizing the order and confirming it, the user undertakes to pay
the price of the order and once again declares that he is familiar with the
fact that the order is related to a payment obligation on his part. Completing
the order by pressing the relevant button is legally binding.

(4) After finalization and confirmation of the order by the user the
system of e-shop automatically sends information e-mail, confirming the receipt
of the order in the trader’s system and the concluded between the parties


Art. 13. (1) The price of the order may be paid by:

1. Cash – the payment is done at the time of delivery.
This method is available only for orders for the territory of the republic of

2. Bank transfer to the bank account of the trader before
receiving the goods and/or services;

3. Online payment through a
virtual terminal before receiving the goods.

 (2) When the
selected payment method is bank transfer and within 2 (two) days of making the
order, the price of the goods and/or services is not received in the bank
account of the trader, the order is automatically cancelled and the trader
shall not be obliged for its performance, without being liable for that.


Art. 14. (1) Only goods that are ordered by the user and confirmed by the trader
are being delivered. Goods are delivered to the specified by the user address,
including outside the territory of the republic of Bulgaria.

(2) Additional installation service can be
performed only in

(3) Trader delivers the goods and performs the services on the specified
by the user address and is not responsible in the event that the provided by
the user information is incorrect or misleading.

Art. 15. (1) The terms for delivery of the goods are as follows:

1. for delivery in Bulgaria and Romania – up to 4 (four) working days;

2. for delivery to Europe and the world – up to 12 (twelve) working days.

(2) The terms for performing the additional installation service, available only for Bulgaria – up to 5 (five) working days and
prior to agreement between the user and the trader.

(3) The terms hereinabove may be extended on public holidays and/or not
working days with the period of the holidays.

(4) If paying cash is the selected method of payment, delivery deadlines
start from the date of receipt of the confirmation email sent by the trader. If
the selected payment is by bank transfer or online payment, delivery deadlines
start from the date of receipt of the price to the bank account of the trader.

Art. 16. (1) Upon delivery of the order the user or a third person authorized by
him shall be obligated to sign the documents accompanying the order. A third
person is any person who is not the user, but accepts the goods and/or services
on the provided by the user address for delivery.

(2) Upon delivery the goods should be examined carefully by the user or
the third authorized person. If obvious shortcomings are established, lack of
any of the accessories accompanying the goods and/or any of the required
documents, the user shall immediately inform the person making the delivery,
and a protocol shall be drafted. In addition user shall notify the trader on

(3) Trader cannot be held responsible for delay in delivery due to force
majeure or other events that substantially impede or render the delivery
impossible. For the beginning and end of such obstacles trader shall inform the
user in a timely manner.


Art. 17. (1) Pursuant to Art. 105 and following of Consumer protection act goods
have a legal guarantee of conformity with the contract for sale, which is
expressed in the fact that the trader, within the other terms and conditions of
the Consumer protection act, is responsible for any lack of conformity of the
goods with the contract that exist upon the delivery of the goods or occurs up
two years after delivery, even if trader was unaware of
the nonconformity.

(2) Complaints against consumer goods may be brought within two years as
of its delivery, but not later than two months as of discovery of the
nonconformity with the contract. Complaints against service may be brought
within 14 days as of discovery of the nonconformity of the service with the

(3) Complaints against purchased through the e-shop goods and/or services
are carried out under the rules of Consumer protection act, and the user should
notify the trader on e-mail
office@buldesk.com for each complaint, applying the
documents on which the complaint is based: receipt or invoice; protocols or
other documents establishing the nonconformity of the goods or services with
the contract; other documents establishing the grounds and amount of the

(4) The provisions of art. 17, para. 1, para. 2 and para. 3 are
applicable to users under the meaning of §13, item. 1 of the Supplementary
provisions of the Consumer protection act.

(5) Complaints can also be brought under the general rules of the
Bulgarian legislation.


Art. 18. (1) The provisions of this section X are applicable to users under the
meaning of §13, item. 1 of the Supplementary provisions of the Consumer
protection act.

(2) Pursuant to Art. 50 of the Consumer protection act, user has the
right to withdraw from the contract for sale of goods and to demand to return
the ordered and purchased goods within 14 (fourteen) days as of the date of
receipt of the goods by him or a third person, other than the person making the
delivery and authorized by the user. In case of ordered
installation service, the user can withdraw from the
contract within 14 (fourteen) days as of concluding the contract, but not later
than its performance.

Art. 19. (1) When the user wants to withdraw from the contract, the latter shall
inform the trader of his decision before the expiry of the term specified in
the previous article.

(2) To exercise the right of withdrawal, the user may use the standard
withdrawal form
 under Appendix № 6 of the Consumer protection act or declare
unequivocally otherwise his decision to withdraw from the contract, for
example, by sending a letter through mail to the following address of the
G. M. Dimitrov 100, Pleven, Bulgaria. or to the following
email – 
office@buldesk.com in which the
following should be referred – name, address, phone and email address of the
user, as well as the type of the goods and their quantity, respectively ordered
application service, date of order and/or date of delivery.

(3) Trader shall send to the user acknowledgment of his withdrawal from
the contract.

(4) The goods should be returned to the trader in the state in which they
were delivered to the user or the authorized third person. User is responsible
for returning the goods in that state.

(5) The delivery costs of returning the goods are borne

(6) User has no right of withdrawal in respect of goods and circumstances
falling within the scope of Art. 57 of the Consumer protection act.

Art. 20. (1) When the user has exercised his right of withdrawal from the
contract, trader reimburses all payments received from the user, including
delivery costs, if such are made by the user (excluding additional costs
associated with the user’s chosen method of delivery other than the least
expensive standard delivery offered by the trader) without undue delay and not
later than 14 days as of the date on which trader received the returned goods in the state in which 
they were delivered.

(2) Trader shall reimburse the user, using the same payment method used
by the user in the initial transaction, unless the user has expressly consented
to the use of other payment method and provided that it is not related to costs
borne by the user.

(3) Trader may withhold payment of the sums to the user under para. 1
until he receives the goods.

(4) When the user exercises his right of withdrawal, the user must send
or hand over the goods to the trader or a person authorized by him without
undue delay and not later than 14 days as of the date on which the user has
notified the trader of his decision to withdraw from the contract.

(5) All transportation and other costs of returning the goods are borne
by the user. Until the return of the goods by the user to the trader, the risk
of an accidental loss or damage is borne by the user.


Art. 21. BULDESKEOOD collects and processes user data constituting personal data under the
Regulation (EU) 2016/679 of the European Parliament and of the Council of 27
April 2016 on the protection of natural persons regarding to the processing of
personal data and on the free movement of such data, and repealing Directive
95/46/EC (”Regulation”), Bulgarian Personal Data Protection Act and announced
on the site Privacy Policy

Art. 22. Hyperlinks from https://www.buldesk.com to sites owned
by third parties are provided solely for the convenience of the user. Trader
assumes no responsibility for them or their content, as well as the way they
use user’s personal data. When visiting those sites, user does so entirely at
his own responsibility and at his own risk.


Art. 23. Trader owns the entire contents of the site, including the trade name
BULDESK”, the logo and the trademarks, visible
on the site. Materials posted and visible on the site are under the protection
of the Copyright and related rights act, Marks and geographical indications act
and other relevant laws, and any unauthorized use will be treated as
infringement of copyright, rights on trademarks or other relevant regulations.


Art. 24. The present Terms and conditions can be unilaterally changed by the trader,
as the changes shall come into force and shall legally bind users from the
moment of their publication on the site.


Art. 25. For all outstanding issues in these Terms and conditions the Bulgarian
legislation is applicable.

Art. 26. User may ask questions, make inquiries and seek consultations by the trader
online via email 
office@buldesk.com, through the direct
form of communication on the site or by telephone
+359 878 656 828.

Art. 27. (1) In case of a dispute between trader and user, which
cannot be amicably resolved, user can contact the body for alternative dispute
resolution (“ADR body”), in which area of activity the trader falls within
pursuant to art. 181n, para. 1 of the Consumer protection act, and namely
General conciliation
 of the Commission for consumer protection.

(2) Disputes can also be settled by the European online
platform for dispute resolution (“ODR”)
, as well as by the general legal