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Austria

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2

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3

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4

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4

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2

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3

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4

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4

Terms and Conditions

Last updated on 20 June 2025

I. SUBJECT

Art. 1. (1) The present Terms and Conditions regulate the relations between “BULDESK” EOOD, UIC 205784800, hereinafter referred to as “Trader” and the
persons using the site and e-shop at https://www.buldesk.com, hereinunder referred to as “Users”.

(2) By clicking on any object, link or button located at https://www.buldesk.com, the persons who use this site and e-shop fully accept and undertake to comply with the present Terms and Conditions.

II. CONTACT DETAILS

Art. 2. Information under the Electronic Commerce Act and the Consumer Protection Act:

  1. Name of the Trader: “BULDESK” EOOD, UIC 205784800;
  2. Seat and address of management: Pleven, G. M. Dimitrov str.100;
  3. Address for the exercise of activity: Pleven, G. M. Dimitrov str.100. This address is also the one to which the User can send any complaints within the meaning of Art. 47, item 4 of the Consumer Protection Act;
  4. Contact information: Pleven, email: office@buldesk.com, phone: +359 878 656 828;
  5. Supervisory authorities:

5.1. Commission for Protection of Personal Data, Address: Sofia 1592, 2 “Prof. Cvetan Lazarov” blvd., website: www.cpdp.bg;

5.2. Commission for Consumer Protection, Address: 1000 Sofia, Square 4A “Slaveykov, 3rd, 4th and 6th floor, website: www.kzp.bg;

III. TERMINOLOGY

Art. 3. For the purposes of these Terms and Conditions the terms hereinunder shall have the following meaning:

  1. “Goods” – the products offered in the e-shop including, but not limited to: Buldesk desks, Buldesk accessories;
  2. “Services” – the additional application service offered in the e-shop;
  3. “Order” – goods or goods and services ordered by the User online;
  4. “Distance contract”/”Contract” – a contract under which the Trader undertakes to transfer the ownership of goods to the User, and the User pays or agrees to pay the remuneration thereof, concluded through the e-shop, including any contract having as its subject both goods and services;
  5. “Trader” – “BULDESK” EOOD, which through the e-shop performs virtual sale of goods and services. The Trader is the legal person with whom the user enters into a distance contract of specific goods and/or services through the e-shop;
  6. “User” – the persons using and visiting the site and e-shop;
  7. ”E-shop” – the site https://www.buldesk.com, which serves as a virtual platform for sale of goods and services and for reaching an agreement between the trader and the user for purchasing of specific goods and/or services.

IV. CHARACTERISTICS OF THE E-SHOP

Art. 4. (1) Through the e-shop the Trader provides against remuneration goods and services to the user.

(2)  E-shop provides the user with the opportunities to:

  1. review the e-shop and use its additional services for provision of information;
  2. conclude contracts for purchase and delivery;
  3. choose ways of payment;
  4. review goods and services, their characteristics, prices and terms of delivery;
  5. be informed about the rights deriving from the law mainly through the present Terms and Conditions and the other policies and rules adopted by the Trader and published in the e-shop;

Art. 5. The Trader delivers the goods and provides the services in accordance with the user’s legal rights.

Art. 6. (1) The User concludes a contract with the Trader through the interface of the e-shop.

(2) In accordance with the contract concluded with the User, the Trader is obliged to deliver and transfer the ownership of the goods, ordered by the User. In case an application service is ordered together with goods by the User, the Trader is obliged to perform the service as well.

(3) The User pays the Trader remuneration for the delivered goods, respectively performed services under the conditions specified in the e-shop and these Terms and Conditions.

Art. 7. The User and the Trader agree that all statements between them in connection with the conclusion and execution of a contract may be carried out electronically via electronic statements within the meaning of the Electronic Document and Electronic Signature Act and art. 11 of the Electronic Commerce Act.

V. USING THE E-SHOP

Art. 8. The site and e-shop can be freely viewed, while registration is not required.

Art. 9. (1) The main characteristics of the goods and services offered by the Trader are defined in the profile of each product and service in the e-shop, as for each product and service there is information regarding price, main characteristics, as well as additional information aimed at helping users make an informed choice when purchasing.

(2) The price of goods and services is in EUR and includes all taxes and fees. The price is determined by the Trader.

(3) The information provided to the Users is accurate at the time it is displayed on the e-shop. The desktop color pattern of the standing desks may sometimes differ from the pictures and 3D visualizations, and may have a vertical pattern instead of a horizontal one.

(4) The Trader states the total contract value before concluding the contract.

Art. 10. By choosing the relevant payment method, the User agrees that the Trader is entitled to receive advance payment for the concluded contracts for purchase of goods and services and their delivery.

VI. TECHNICAL STEPS FOR CONCLUSION OF DISTANCE CONTRACT

Art. 11. (1) Users use the interface of the e-shop to conclude contracts.

(2) The contract can be concluded in different languages, but in case of discrepancy with the text in Bulgarian language, the latter shall prevail.

(3) The contract between the Trader and the User consists of the submitted order, these Terms and Conditions and the Privacy policy.

(4) Party to the contract with the Trader is the User according to the data provided at the time of order.

(5) The Trader includes on the interface of the e-shop the technical means for identifying and correcting errors when entering information prior to making any statement about the conclusion of the contract.

Art. 12. (1) Users may conclude the contract via the interface of the e-shop 24 hours a day, every day, by the following procedure:

  1. review of the proposed goods and services;
  2. pressing the button “Buy now” and individualization of the order;
  3. pressing the button “Cart” and opportunity for additional individualization of the order;
  4. entering data for delivery;
  5. selecting a payment method;
  6. ticking the checkbox: “I agree with the Terms and Conditions and the Privacy Policy” and pressing the button “Place order”

(2) Each selected good is put in the User’s virtual cart – “Cart”. Until placing the order the User can review and change the ordered goods and services, their quantities and the other data related to the specific order and its individualization.

(3) By finalizing the order and confirming it, the user undertakes to pay the price of the order and once again declares that they are aware that the order entails a payment obligation. Completing the order by pressing the relevant button is legally binding.

(4) After finalization and confirmation of the order by the user the system of e-shop automatically sends information e-mail, confirming the receipt of the order in the Trader’s system and the concluded between the parties contract.

VII. PAYMENT

Art. 13. (1) The price of the order may be paid by:

  1. Bank transfer to the bank account of the Trader before receiving the goods and/or services;
  2. Online payment through a virtual terminal before receiving the goods.

 (2) When the selected payment method is bank transfer and within 5 (five) days of placing the order, the price of the goods and/or services is not received in the bank account of the Trader, the order is automatically cancelled and the Trader shall not be obliged for its performance, without being liable for that.
 (3) Payments made through a virtual terminal (Stripe or PayPal) are captured manually by the Trader after stock availability has been confirmed.

VIII. DELIVERY

Art. 14. (1) Only goods ordered by the User and confirmed by the Trader will be delivered. Goods are delivered to the address specified by the User, including outside the territory of the Republic of Bulgaria.

(2) Additional installation service can be performed only in Bulgaria.

(3) The Trader delivers the goods and performs the services on the specified by the User address and is not responsible in the event that the provided by the User information is incorrect or misleading.

Art. 15. (1) The terms for delivery of the goods are as follows:

  1. for delivery in Bulgaria and Romania – up to 4 (four) working days after the payment has been captured;
  2. for delivery to Europe and the world – up to 12 (twelve) working days after the payment has been captured.

(2) The additional installation service shall be performed within up to 5 (five) working days, subject to prior agreement between the User and the Trader.

(3) The terms hereinabove may be extended on public holidays and/or not working days with the period of the holidays.

Art. 16. (1) Upon delivery of the order the User or a third person authorized by him shall be obligated to sign the documents accompanying the order. A third person is any person who is not the User, but accepts the goods and/or services on the provided by the User address for delivery.

(2) Upon delivery the goods should be examined carefully by the User or the third authorized person. If obvious shortcomings are established, lack of any of the accessories accompanying the goods and/or any of the required documents, the User shall immediately inform the person making the delivery,
and a protocol shall be drafted. In addition, the User shall notify the Trader via e-mail at office@buldesk.com.

(3) The Trader cannot be held responsible for delay in delivery due to force majeure or other events that substantially impede or render the delivery
impossible. For the beginning and end of such obstacles the Trader shall inform the User in a timely manner.

IX. WARRANTY

Art. 17. (1) The Premium height-adjustable desks sold by the Trader are covered by a 10-year commercial warranty, starting from the date of delivery to the User.

(2) The warranty covers manufacturing defects in the frame, motor, control box, and lifting mechanisms under normal use and proper installation, according to the provided instructions.

(3) The warranty does not cover:

  • Damages resulting from improper use, abuse, or modification;
  • Wear and tear of surface finishes, including minor scratches or color fading over time;
  • Damage caused by external factors such as fire, water, extreme humidity, or physical impact;
  • Use of the product with non-original accessories or components;
  • Commercial or intensive use beyond typical office conditions (unless otherwise agreed in writing).

(4) In the event of a defect during the warranty period, the User must notify the Trader via email at office@buldesk.com, attaching proof of purchase and a description (with photos or video) of the defect.

(5) Upon verifying the defect, the Trader will, at its discretion:

  • Repair the product free of charge;
  • Replace the defective part free of charge;
  • Replace the entire product with an identical or equivalent model;
  • Offer a refund if repair or replacement is not feasible.

(6) The warranty service does not extend or renew the initial warranty period.

(7) The warranty is valid only for the original purchaser and is non-transferable.

(8) Desk accessories offered by the Trader are covered by a 2-year commercial warranty, under the same terms and conditions.

X. RETURN OF GOODS

Art. 18. (1) The provisions of this section X are applicable to Users under the meaning of §13, item. 1 of the Supplementary provisions of the Consumer Protection Act.

(2) Pursuant to Art. 50 of the Consumer Protection Act, User has the right to withdraw from the contract for sale of goods and to demand to return the ordered and purchased goods within 30 (thirty) days as of the date of receipt of the goods by him or a third person, other than the person making the delivery and authorized by the User. In case of ordered installation service, the User can withdraw from the contract within 30 (thirty) days as of concluding the contract, but not later than its performance.

Art. 19. (1) When the User wants to withdraw from the contract, the latter shall inform the Trader of his decision before the expiry of the term specified in the previous article.

(2)  To exercise the right of withdrawal, the User may use the standard withdrawal form under Appendix № 6 of the Consumer Protection Act or declare unequivocally otherwise his decision to withdraw from the contract, for example, by sending a letter through mail to the following address of the Trader: G. M. Dimitrov 100, Pleven, Bulgaria. or to the following email – office@buldesk.com including the following details: the User’s name, address, phone number, and email address, as well as the type of the goods and their quantity, respectively ordered application service, date of order and/or date of delivery.

(3) The Trader shall send to the User acknowledgment of his withdrawal from the contract.

(4) The goods should be returned to the Trader in the state in which they were delivered to the User or the authorized third person. The User is responsible for returning the goods in that state.

(5) The delivery costs of returning the goods are borne by BULDESK.

(6) The User has no right of withdrawal in respect of goods and circumstances falling within the scope of Art. 57 of the Consumer Protection Act.

Art. 20. (1) When the User has exercised his right of withdrawal from the contract, the Trader reimburses all payments received from the User, including delivery costs, if such are made by the User (excluding additional costs associated with the User’s chosen method of delivery other than the least expensive standard delivery offered by the Trader) without undue delay and not later than 14 days as of the date on which the Trader has received the returned goods in the same condition in which they were delivered to the User.

(2) The Trader shall reimburse the User via bank transfer.

(3) The Trader may withhold payment of the sums to the User under para. 1 until he receives the goods.

(4) When the User exercises his right of withdrawal, the User must send or hand over the goods to the Trader or a person authorized by him without undue delay and not later than 14 days as of the date on which the User has notified the Trader of his decision to withdraw from the contract.

(5) All transportation and other costs of returning the goods are borne by the User. Until the return of the goods by the User to the Trader, the risk
of an accidental loss or damage is borne by the User.

XI. PERSONAL DATA

Art. 21.  “BULDESK” EOOD collects and processes the User data constituting personal data under the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons regarding the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (”Regulation”), Bulgarian Personal Data Protection Act and outlined in the site’s Privacy Policy

Art. 22. Hyperlinks from https://www.buldesk.com to sites owned by third parties are provided solely for the convenience of the User. The Trader assumes no responsibility for them or their content, as well as the way they use User’s personal data. When visiting those sites, the User does so entirely at his own responsibility and at his own risk.

XII. COPYRIGHT

Art. 23. The Trader owns the entire contents of the site, including the trade name “BULDESK”, the logo and the trademarks, visible on the site. Materials posted and visible on the site are under the protection of the Copyright and related rights act, Marks and geographical indications act and other relevant laws, and any unauthorized use will be treated as infringement of copyright, rights on trademarks or other relevant regulations.

XIII. AMENDMENTS TO THE TERMS AND CONDITIONS

Art. 24. The present Terms and Conditions can be unilaterally changed by the Trader, as the changes shall come into force and shall legally bind Users from the moment of their publication on the site.

XIV. APPLICABLE LAW AND DISPUTE RESOLUTION

Art. 25. For all outstanding issues in these Terms and Conditions the Bulgarian legislation is applicable.

Art. 26. The User may ask questions, make inquiries and seek consultations by the Trader online via email office@buldesk.com, through the direct form of communication on the site or by telephone +359 878 656 828.

Art. 27. (1) In case of a dispute between the Trader and the User, which cannot be amicably resolved, the User may contact the body for alternative dispute resolution (“ADR body”), in which area of activity the Trader falls within pursuant to art. 181n, para. 1 of the Consumer Protection Act, and namely the General conciliation committee of the Commission for consumer protection.

(2) Disputes can also be settled by the European online platform for dispute resolution (“ODR”), as well as by the general legal procedure.

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